DarkShive wrote:First on the list: "The coupon's expired, but we'll honor it anyway".
I actually heard that line last week (not for me, but for a lady at the register next to me) at BLOCKBUSTER of all places. To top it off, she was trying to redeem a promotional bottle cap for a free rental the expired over a YEAR ago. That's some pretty insane customer service right there.
Of course, I was at KFC a few days later, tried to redeem a coupon that had expired a mere 3 days prior and was informed by the manager that they couldn't redeem it. So I guess it all balances out in the end. ;-P