[HELP] Report problems viewing Keenspot sites here

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[HELP] Report problems viewing Keenspot sites here

Postby Kisai on Wed Mar 04, 2009 1:25 am

Hello,

This is a generic thread for reporting these problems only:

1. I have tried to visit a keenspot site and portions of the site are not working, or appears to only partially load.
2. I have tried to visit a keenspot site, and it appears to have not updated, or the links are wrong
3. I am unable to subscribe to the RSS feed
4. I am unable to use X browser with keenspot

Quick troubleshooting before reporting this as a problem
- Hit Shift-F5/Ctrl-F5 (reload page) and see if the problem goes away. If this corrects the problem, report only if you have to repeatedly do this to see updated pages.
- Use a different browser that you have not/never visited the site with and see if it has the same symptoms. (use Opera, Safari or Google Chrome, not just IE or Firefox.) If the symptoms are the same, then this in theory eliminates the problem from being on your end of the connection.
- Wordpress/ComicPress sites only - Logout before reloading.
- Use a different PC on a different internet connection, if the problem persists across different internet connections and computers, this usually indicates a problem further upstream. However if your connection is being throttled by an upstream provider, it won't matter what you do.

Troubleshooting "partially loading" sites:
- This is almost always due to something installed on the computer that is intercepting the pages. Both Antivirus/anti-spyware and browser plugins can interfere with the page loading. Spyware/malware also tends to interfere with the browser. If you want to report this as a problem, right-click on the page, select view source, and copy and paste that into a text editor. Then attach that to a forum post here.
- Turn off wireless and P2P applications. The most common reason why pages don't work is due to insufficient upstream bandwidth (your computer is taking longer than 15 seconds to send "ok" to the server.) Wireless connections that have high levels of interference might have insufficient bandwidth to maintain a connection. However if your connection is being throttled by the ISP, it won't matter what you do.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Reality Check on Thu Mar 12, 2009 5:32 pm

New to Keenspot comic Raven's Dojo has a direction problem. When I select it from the scroll-down menu found in the upper-right-hand corner of all Keenspot comics, I am redirected to "Raven's DOGO"; specifically, "www.ravensdogo.com". That, of course, should be "www.ravensdojo.com". Just thought it was worth mentioning.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Fri Mar 13, 2009 10:52 am

Reality Check wrote:New to Keenspot comic Raven's Dojo has a direction problem. When I select it from the scroll-down menu found in the upper-right-hand corner of all Keenspot comics, I am redirected to "Raven's DOGO"; specifically, "www.ravensdogo.com". That, of course, should be "www.ravensdojo.com". Just thought it was worth mentioning.


fixed now, thanks.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Doctor Emmit Brown on Tue Mar 17, 2009 1:34 am

I am getting page load errors for Menage a 3 and Candi this morning, first noticed about a half hour ago. Is this server down for maintenance?
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Rockin' Kat on Tue Mar 17, 2009 1:49 am

I went to load the comics that have tuesday updates and found that all the ones that are hosted via keenspot would not load... It's been like this for at least an hour.

...Lets see here that's:

www.funnyfarmcomics.com
www.poisonedminds.com
www.somethinghappens.net
laptopandferret.keenspot.com
www.accurseddragon.com

I went to www.keenspot.com and tried clicking on random comics and none of them would load.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Tue Mar 17, 2009 5:47 am

There is a much longer story, but everything should be up. None of the servers were "down", only the DNS was corrupted.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby vonpookie on Mon Aug 31, 2009 10:11 am

Is this happening again? I haven't been able to load a handful of comics this morning.
Two Lumps and Sorcery 101, mainly. Can't even get to the sites.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Mon Aug 31, 2009 3:21 pm

This was a problem with one of the older servers. It's been resolved for now.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby wysiwyg on Sat Sep 26, 2009 10:36 am

ZebraGirl has been unavailable at least from last night when I first noticed this.

http://zebragirl.keenspot.com/

Forbidden

You don't have permission to access / on this server.


Has it been hacked? Has it been erased? Did Joe England accidentally hit the delete link while intoxicated and drunkenly click on "ok"?

At any rate, it's gone and will hopefully return soon.

Thanks!
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Mon Sep 28, 2009 3:50 pm

tartusterre wrote:For the past week I have been unable to view COTC - err. msg: "Internet Explorer cannot open the internet site http://clanofthecats.com/ Operation Aborted;"

when I click OKI get Page cannot be dispplayed". If I refresh or use the back btton sometimes the page loads, but it no consitent and if I try to navigate to the next/previous page the problem reappears. Have tried other webcomincs on the site and they all appear to be operating fine. Problem started last week, previously it was working fine. Any ideas as I am up to pg 222 on the Dracula story and really would like to know what happens next. Many thanks.


Clan of the Cats's comic is actually on a completely different machine and not affected by any recent change made at keenspot.com
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Mon Sep 28, 2009 3:55 pm

wysiwyg wrote:ZebraGirl has been unavailable at least from last night when I first noticed this.

http://zebragirl.keenspot.com/

Forbidden

You don't have permission to access / on this server.


Has it been hacked? Has it been erased? Did Joe England accidentally hit the delete link while intoxicated and drunkenly click on "ok"?

At any rate, it's gone and will hopefully return soon.

Thanks!


Nothing wrong with it, unlike the other comics that were moved, for some reason the configuration file had duplicated entries, so depending if you had typed in zebragirl.net www.zebragirl.net or zebragirl.keenspot.com first caused a different result.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby wysiwyg on Mon Sep 28, 2009 6:51 pm

Kisai wrote:Nothing wrong with it, unlike the other comics that were moved, for some reason the configuration file had duplicated entries, so depending if you had typed in zebragirl.net http://www.zebragirl.net or zebragirl.keenspot.com first caused a different result.


Thanks, it's working now. There was another update after the one that's showing now but Joe can fix that when he gets back.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby clairetigre on Thu Nov 19, 2009 2:16 pm

Punch An Pie's website seems to have been resold, or put up for sale, when i try to view it, it sends me to a page asking if i want to purchase the domain.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Obsidian_Stray on Mon Nov 30, 2009 7:13 pm

Edit: I am editing out my own spam because apparently no one else can be bothered, and it was not my intent to break anything long-term.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Mon Dec 07, 2009 8:23 am

If anyone had problems posting between 7am and 8:14am today, it was due to the forum upgrade.

Unfortunately, this is why I hesitate to upgrade the forum software, as even good equipment, it still takes an hour to update the data.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Bo Lindbergh on Wed Dec 16, 2009 1:53 pm

... and right after that, the Avalon forum spamflood started.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Fri Dec 18, 2009 3:52 am

Bo Lindbergh wrote:... and right after that, the Avalon forum spamflood started.

Ugh, must be a bug in the "post counter" , I've increased minimum posts to 2 and ip banned dozens of ip's.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby jackkrog on Tue Dec 22, 2009 8:18 pm

I have been attempting to read Alien Dice for the last week or so and I'm having constant issues with the pages not loading.

I've tried in both Safari and Firefox.

I've tried from both a PC and a Mac and I've tried from another location.

The connection just hangs when I attempt to go to the next page, after an hour or two sometimes it works otherwise not.

$ ping aliendice.com
PING aliendice.com (67.19.27.100): 56 data bytes
64 bytes from 67.19.27.100: icmp_seq=0 ttl=48 time=35.529 ms
64 bytes from 67.19.27.100: icmp_seq=1 ttl=48 time=40.485 ms
64 bytes from 67.19.27.100: icmp_seq=2 ttl=48 time=45.080 ms
^C
--- aliendice.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 35.529/40.365/45.080/3.900 ms

$ telnet aliendice.com 80
Trying 67.19.27.100...
Connected to aliendice.com.
Escape character is '^]'.
http head /

no response.

The initial connect takes a good 10 seconds before I get the connection.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Canterrain on Wed Dec 23, 2009 5:03 pm

jackkrog wrote:I have been attempting to read Alien Dice for the last week or so and I'm having constant issues with the pages not loading.

I've tried in both Safari and Firefox.

I've tried from both a PC and a Mac and I've tried from another location.

The connection just hangs when I attempt to go to the next page, after an hour or two sometimes it works otherwise not.

$ ping aliendice.com
PING aliendice.com (67.19.27.100): 56 data bytes
64 bytes from 67.19.27.100: icmp_seq=0 ttl=48 time=35.529 ms
64 bytes from 67.19.27.100: icmp_seq=1 ttl=48 time=40.485 ms
64 bytes from 67.19.27.100: icmp_seq=2 ttl=48 time=45.080 ms
^C
--- aliendice.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 35.529/40.365/45.080/3.900 ms

$ telnet aliendice.com 80
Trying 67.19.27.100...
Connected to aliendice.com.
Escape character is '^]'.
http head /

no response.

The initial connect takes a good 10 seconds before I get the connection.


I'ma point this post out to the author so she definitely sees it.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Wed Dec 23, 2009 10:56 pm

jackkrog wrote:I have been attempting to read Alien Dice for the last week or so and I'm having constant issues with the pages not loading.

I've tried in both Safari and Firefox.

I've tried from both a PC and a Mac and I've tried from another location.

The connection just hangs when I attempt to go to the next page, after an hour or two sometimes it works otherwise not.

$ ping aliendice.com
PING aliendice.com (67.19.27.100): 56 data bytes
64 bytes from 67.19.27.100: icmp_seq=0 ttl=48 time=35.529 ms
64 bytes from 67.19.27.100: icmp_seq=1 ttl=48 time=40.485 ms
64 bytes from 67.19.27.100: icmp_seq=2 ttl=48 time=45.080 ms
^C
--- aliendice.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 35.529/40.365/45.080/3.900 ms

$ telnet aliendice.com 80
Trying 67.19.27.100...
Connected to aliendice.com.
Escape character is '^]'.
http head /

no response.

The initial connect takes a good 10 seconds before I get the connection.


Alien Dice isn't physically on the keenspot servers, so it's not something that can be fixed from keenspot's side.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Anquis on Fri Mar 19, 2010 2:30 am

Hi, its been a week seen I was last able to login with my original account.

I exceeded the maximum amount of logins, and now I need an conformation code to login. Downside is that the conformation code image, doesn't show up. Is this a glitch with my broswer or the forums? :(
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Tue Nov 23, 2010 11:26 am

Issues at HE.net Nov 20th-23rd

Our systems were power cycled at the NOC on two separate days resulting in momentary loss of services. On the second event, this caused one of the comic servers to panic and had to run it's disk checking utility.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby noisyparker on Thu Mar 31, 2011 10:27 am

Hi, when checking No Pink Ponies (http://nopinkponies.keenspot.com/) I saw that a number of page elements were not loading. When I did an "Open image in new tab" for the working and non-working ones, the difference seemed to be that the nonworking ones were using cdn.nopinkponies.keenspot.com rather than nopinkponies.keenspot.com. In fact, if I took the cdn. off of the url, I could load that image.

host cdn.nopinkponies.keenspot.com comes back with...

Host cdn.nopinkponies.keenspot.com not found: 3(NXDOMAIN)

...while host cdn.twokinds.keenspot.com does resolve to...

cdn.twokinds.keenspot.com is an alias for seven.keenspot.com.
seven.keenspot.com has address 66.220.2.7
seven.keenspot.com has IPv6 address 2001:470:1:3a::7

...so it is probably just a "DNS thing" for nopinkponies.keenspot.com rather than an actual outage.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby Kisai on Thu Mar 31, 2011 1:53 pm

noisyparker wrote:Hi, when checking No Pink Ponies I saw that a number of page elements were not loading.

The URL's beginning with CDN. on keenspot sites are through a varnish caching server. It takes about 5 seconds for the caching server to "restart" as opposed to the main server which takes about 40 seconds to restart. The caching server is only restarted when the configuration is updated. So if you're unable to see url's pulled via the caching server after one refresh, then there is a problem with your browser.

Try visiting via:
http://www.keenspot.com/trouble.php , this one should say your IP address is whatever it currently is.
and
http://cdn.keenspot.com/trouble.php , this one should say your IP address is 10.0.0.2 which is correct.

If you get error 404, 403 or something else, then there is something else that's wrong. The Varnish cache server uses the IP address and user agent to determine which backend to pull.

I've updated the DNS setting for No Pink Ponies, so it should start working by the next time the DNS updates.
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Re: [HELP] Report problems viewing Keenspot sites here

Postby noisyparker on Thu Mar 31, 2011 6:40 pm

Kisai wrote:I've updated the DNS setting for No Pink Ponies, so it should start working by the next time the DNS updates.


host cdn.nopinkponies.keenspot.com is resolving again...
cdn.nopinkponies.keenspot.com is an alias for seven.keenspot.com.
seven.keenspot.com has address 66.220.2.7
seven.keenspot.com has IPv6 address 2001:470:1:3a::7

...and all elements are present and account for again. woot! :)

Thanks!
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